$ oc get subs -n <operator_namespace>
If you experience Operator issues, verify Operator subscription status. Check Operator pod health across the cluster and gather Operator logs for diagnosis.
Subscriptions can report the following condition types:
Condition | Description |
---|---|
|
Some or all of the catalog sources to be used in resolution are unhealthy. |
|
An install plan for a subscription is missing. |
|
An install plan for a subscription is pending installation. |
|
An install plan for a subscription has failed. |
|
The dependency resolution for a subscription has failed. |
Default OKD cluster Operators are managed by the Cluster Version Operator (CVO) and they do not have a |
You can view Operator subscription status by using the CLI.
You have access to the cluster as a user with the cluster-admin
role.
You have installed the OpenShift CLI (oc
).
List Operator subscriptions:
$ oc get subs -n <operator_namespace>
Use the oc describe
command to inspect a Subscription
resource:
$ oc describe sub <subscription_name> -n <operator_namespace>
In the command output, find the Conditions
section for the status of Operator subscription condition types. In the following example, the CatalogSourcesUnhealthy
condition type has a status of false
because all available catalog sources are healthy:
Name: cluster-logging
Namespace: openshift-logging
Labels: operators.coreos.com/cluster-logging.openshift-logging=
Annotations: <none>
API Version: operators.coreos.com/v1alpha1
Kind: Subscription
# ...
Conditions:
Last Transition Time: 2019-07-29T13:42:57Z
Message: all available catalogsources are healthy
Reason: AllCatalogSourcesHealthy
Status: False
Type: CatalogSourcesUnhealthy
# ...
Default OKD cluster Operators are managed by the Cluster Version Operator (CVO) and they do not have a |
You can view the status of an Operator catalog source by using the CLI.
You have access to the cluster as a user with the cluster-admin
role.
You have installed the OpenShift CLI (oc
).
List the catalog sources in a namespace. For example, you can check the olm
namespace, which is used for cluster-wide catalog sources:
$ oc get catalogsources -n olm
NAME DISPLAY TYPE PUBLISHER AGE
certified-operators Certified Operators grpc Red Hat 55m
community-operators Community Operators grpc Red Hat 55m
example-catalog Example Catalog grpc Example Org 2m25s
redhat-marketplace Red Hat Marketplace grpc Red Hat 55m
redhat-operators Red Hat Operators grpc Red Hat 55m
Use the oc describe
command to get more details and status about a catalog source:
$ oc describe catalogsource example-catalog -n olm
Name: example-catalog
Namespace: olm
Labels: <none>
Annotations: operatorframework.io/managed-by: marketplace-operator
target.workload.openshift.io/management: {"effect": "PreferredDuringScheduling"}
API Version: operators.coreos.com/v1alpha1
Kind: CatalogSource
# ...
Status:
Connection State:
Address: example-catalog.olm.svc:50051
Last Connect: 2021-09-09T17:07:35Z
Last Observed State: TRANSIENT_FAILURE
Registry Service:
Created At: 2021-09-09T17:05:45Z
Port: 50051
Protocol: grpc
Service Name: example-catalog
Service Namespace: olm
# ...
In the preceding example output, the last observed state is TRANSIENT_FAILURE
. This state indicates that there is a problem establishing a connection for the catalog source.
List the pods in the namespace where your catalog source was created:
$ oc get pods -n olm
NAME READY STATUS RESTARTS AGE
certified-operators-cv9nn 1/1 Running 0 36m
community-operators-6v8lp 1/1 Running 0 36m
marketplace-operator-86bfc75f9b-jkgbc 1/1 Running 0 42m
example-catalog-bwt8z 0/1 ImagePullBackOff 0 3m55s
redhat-marketplace-57p8c 1/1 Running 0 36m
redhat-operators-smxx8 1/1 Running 0 36m
When a catalog source is created in a namespace, a pod for the catalog source is created in that namespace. In the preceding example output, the status for the example-catalog-bwt8z
pod is ImagePullBackOff
. This status indicates that there is an issue pulling the catalog source’s index image.
Use the oc describe
command to inspect a pod for more detailed information:
$ oc describe pod example-catalog-bwt8z -n olm
Name: example-catalog-bwt8z
Namespace: olm
Priority: 0
Node: ci-ln-jyryyg2-f76d1-ggdbq-worker-b-vsxjd/10.0.128.2
...
Events:
Type Reason Age From Message
---- ------ ---- ---- -------
Normal Scheduled 48s default-scheduler Successfully assigned olm/example-catalog-bwt8z to ci-ln-jyryyf2-f76d1-fgdbq-worker-b-vsxjd
Normal AddedInterface 47s multus Add eth0 [10.131.0.40/23] from openshift-sdn
Normal BackOff 20s (x2 over 46s) kubelet Back-off pulling image "quay.io/example-org/example-catalog:v1"
Warning Failed 20s (x2 over 46s) kubelet Error: ImagePullBackOff
Normal Pulling 8s (x3 over 47s) kubelet Pulling image "quay.io/example-org/example-catalog:v1"
Warning Failed 8s (x3 over 47s) kubelet Failed to pull image "quay.io/example-org/example-catalog:v1": rpc error: code = Unknown desc = reading manifest v1 in quay.io/example-org/example-catalog: unauthorized: access to the requested resource is not authorized
Warning Failed 8s (x3 over 47s) kubelet Error: ErrImagePull
In the preceding example output, the error messages indicate that the catalog source’s index image is failing to pull successfully because of an authorization issue. For example, the index image might be stored in a registry that requires login credentials.
You can list Operator pods within a cluster and their status. You can also collect a detailed Operator pod summary.
You have access to the cluster as a user with the cluster-admin
role.
Your API service is still functional.
You have installed the OpenShift CLI (oc
).
List Operators running in the cluster. The output includes Operator version, availability, and up-time information:
$ oc get clusteroperators
List Operator pods running in the Operator’s namespace, plus pod status, restarts, and age:
$ oc get pod -n <operator_namespace>
Output a detailed Operator pod summary:
$ oc describe pod <operator_pod_name> -n <operator_namespace>
If an Operator issue is node-specific, query Operator container status on that node.
Start a debug pod for the node:
$ oc debug node/my-node
Set /host
as the root directory within the debug shell. The debug pod mounts the host’s root file system in /host
within the pod. By changing the root directory to /host
, you can run binaries contained in the host’s executable paths:
# chroot /host
OKD 4.17 cluster nodes running Fedora CoreOS (FCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. However, if the OKD API is not available, or the kubelet is not properly functioning on the target node, |
List details about the node’s containers, including state and associated pod IDs:
# crictl ps
List information about a specific Operator container on the node. The following example lists information about the network-operator
container:
# crictl ps --name network-operator
Exit from the debug shell.
If you experience Operator issues, you can gather detailed diagnostic information from Operator pod logs.
You have access to the cluster as a user with the cluster-admin
role.
Your API service is still functional.
You have installed the OpenShift CLI (oc
).
You have the fully qualified domain names of the control plane or control plane machines.
List the Operator pods that are running in the Operator’s namespace, plus the pod status, restarts, and age:
$ oc get pods -n <operator_namespace>
Review logs for an Operator pod:
$ oc logs pod/<pod_name> -n <operator_namespace>
If an Operator pod has multiple containers, the preceding command will produce an error that includes the name of each container. Query logs from an individual container:
$ oc logs pod/<operator_pod_name> -c <container_name> -n <operator_namespace>
If the API is not functional, review Operator pod and container logs on each control plane node by using SSH instead. Replace <master-node>.<cluster_name>.<base_domain>
with appropriate values.
List pods on each control plane node:
$ ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl pods
For any Operator pods not showing a Ready
status, inspect the pod’s status in detail. Replace <operator_pod_id>
with the Operator pod’s ID listed in the output of the preceding command:
$ ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl inspectp <operator_pod_id>
List containers related to an Operator pod:
$ ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl ps --pod=<operator_pod_id>
For any Operator container not showing a Ready
status, inspect the container’s status in detail. Replace <container_id>
with a container ID listed in the output of the preceding command:
$ ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl inspect <container_id>
Review the logs for any Operator containers not showing a Ready
status. Replace <container_id>
with a container ID listed in the output of the preceding command:
$ ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl logs -f <container_id>
OKD 4.17 cluster nodes running Fedora CoreOS (FCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes by using SSH is not recommended. Before attempting to collect diagnostic data over SSH, review whether the data collected by running |
When configuration changes are made by the Machine Config Operator (MCO), Fedora CoreOS (FCOS) must reboot for the changes to take effect. Whether the configuration change is automatic or manual, an FCOS node reboots automatically unless it is paused.
The following modifications do not trigger a node reboot:
|
To avoid unwanted disruptions, you can modify the machine config pool (MCP) to prevent automatic rebooting after the Operator makes changes to the machine config.
To avoid unwanted disruptions from changes made by the Machine Config Operator (MCO), you can use the OKD web console to modify the machine config pool (MCP) to prevent the MCO from making any changes to nodes in that pool. This prevents any reboots that would normally be part of the MCO update process.
See second |
You have access to the cluster as a user with the cluster-admin
role.
To pause or unpause automatic MCO update rebooting:
Pause the autoreboot process:
Log in to the OKD web console as a user with the cluster-admin
role.
Click Compute → MachineConfigPools.
On the MachineConfigPools page, click either master or worker, depending upon which nodes you want to pause rebooting for.
On the master or worker page, click YAML.
In the YAML, update the spec.paused
field to true
.
apiVersion: machineconfiguration.openshift.io/v1
kind: MachineConfigPool
# ...
spec:
# ...
paused: true (1)
# ...
1 | Update the spec.paused field to true to pause rebooting. |
To verify that the MCP is paused, return to the MachineConfigPools page.
On the MachineConfigPools page, the Paused column reports True for the MCP you modified.
If the MCP has pending changes while paused, the Updated column is False and Updating is False. When Updated is True and Updating is False, there are no pending changes.
If there are pending changes (where both the Updated and Updating columns are False), it is recommended to schedule a maintenance window for a reboot as early as possible. Use the following steps for unpausing the autoreboot process to apply the changes that were queued since the last reboot. |
Unpause the autoreboot process:
Log in to the OKD web console as a user with the cluster-admin
role.
Click Compute → MachineConfigPools.
On the MachineConfigPools page, click either master or worker, depending upon which nodes you want to pause rebooting for.
On the master or worker page, click YAML.
In the YAML, update the spec.paused
field to false
.
apiVersion: machineconfiguration.openshift.io/v1
kind: MachineConfigPool
# ...
spec:
# ...
paused: false (1)
# ...
1 | Update the spec.paused field to false to allow rebooting. |
By unpausing an MCP, the MCO applies all paused changes reboots Fedora CoreOS (FCOS) as needed. |
To verify that the MCP is paused, return to the MachineConfigPools page.
On the MachineConfigPools page, the Paused column reports False for the MCP you modified.
If the MCP is applying any pending changes, the Updated column is False and the Updating column is True. When Updated is True and Updating is False, there are no further changes being made.
To avoid unwanted disruptions from changes made by the Machine Config Operator (MCO), you can modify the machine config pool (MCP) using the OpenShift CLI (oc) to prevent the MCO from making any changes to nodes in that pool. This prevents any reboots that would normally be part of the MCO update process.
See second |
You have access to the cluster as a user with the cluster-admin
role.
You have installed the OpenShift CLI (oc
).
To pause or unpause automatic MCO update rebooting:
Pause the autoreboot process:
Update the MachineConfigPool
custom resource to set the spec.paused
field to true
.
$ oc patch --type=merge --patch='{"spec":{"paused":true}}' machineconfigpool/master
$ oc patch --type=merge --patch='{"spec":{"paused":true}}' machineconfigpool/worker
Verify that the MCP is paused:
$ oc get machineconfigpool/master --template='{{.spec.paused}}'
$ oc get machineconfigpool/worker --template='{{.spec.paused}}'
true
The spec.paused
field is true
and the MCP is paused.
Determine if the MCP has pending changes:
# oc get machineconfigpool
NAME CONFIG UPDATED UPDATING master rendered-master-33cf0a1254318755d7b48002c597bf91 True False worker rendered-worker-e405a5bdb0db1295acea08bcca33fa60 False False
If the UPDATED column is False and UPDATING is False, there are pending changes. When UPDATED is True and UPDATING is False, there are no pending changes. In the previous example, the worker node has pending changes. The control plane node does not have any pending changes.
If there are pending changes (where both the Updated and Updating columns are False), it is recommended to schedule a maintenance window for a reboot as early as possible. Use the following steps for unpausing the autoreboot process to apply the changes that were queued since the last reboot. |
Unpause the autoreboot process:
Update the MachineConfigPool
custom resource to set the spec.paused
field to false
.
$ oc patch --type=merge --patch='{"spec":{"paused":false}}' machineconfigpool/master
$ oc patch --type=merge --patch='{"spec":{"paused":false}}' machineconfigpool/worker
By unpausing an MCP, the MCO applies all paused changes and reboots Fedora CoreOS (FCOS) as needed. |
Verify that the MCP is unpaused:
$ oc get machineconfigpool/master --template='{{.spec.paused}}'
$ oc get machineconfigpool/worker --template='{{.spec.paused}}'
false
The spec.paused
field is false
and the MCP is unpaused.
Determine if the MCP has pending changes:
$ oc get machineconfigpool
NAME CONFIG UPDATED UPDATING master rendered-master-546383f80705bd5aeaba93 True False worker rendered-worker-b4c51bb33ccaae6fc4a6a5 False True
If the MCP is applying any pending changes, the UPDATED column is False and the UPDATING column is True. When UPDATED is True and UPDATING is False, there are no further changes being made. In the previous example, the MCO is updating the worker node.
In Operator Lifecycle Manager (OLM), if you subscribe to an Operator that references images that are not accessible on your network, you can find jobs in the openshift-marketplace
namespace that are failing with the following errors:
ImagePullBackOff for
Back-off pulling image "example.com/openshift4/ose-elasticsearch-operator-bundle@sha256:6d2587129c846ec28d384540322b40b05833e7e00b25cca584e004af9a1d292e"
rpc error: code = Unknown desc = error pinging docker registry example.com: Get "https://example.com/v2/": dial tcp: lookup example.com on 10.0.0.1:53: no such host
As a result, the subscription is stuck in this failing state and the Operator is unable to install or upgrade.
You can refresh a failing subscription by deleting the subscription, cluster service version (CSV), and other related objects. After recreating the subscription, OLM then reinstalls the correct version of the Operator.
You have a failing subscription that is unable to pull an inaccessible bundle image.
You have confirmed that the correct bundle image is accessible.
Get the names of the Subscription
and ClusterServiceVersion
objects from the namespace where the Operator is installed:
$ oc get sub,csv -n <namespace>
NAME PACKAGE SOURCE CHANNEL
subscription.operators.coreos.com/elasticsearch-operator elasticsearch-operator redhat-operators 5.0
NAME DISPLAY VERSION REPLACES PHASE
clusterserviceversion.operators.coreos.com/elasticsearch-operator.5.0.0-65 OpenShift Elasticsearch Operator 5.0.0-65 Succeeded
Delete the subscription:
$ oc delete subscription <subscription_name> -n <namespace>
Delete the cluster service version:
$ oc delete csv <csv_name> -n <namespace>
Get the names of any failing jobs and related config maps in the openshift-marketplace
namespace:
$ oc get job,configmap -n openshift-marketplace
NAME COMPLETIONS DURATION AGE
job.batch/1de9443b6324e629ddf31fed0a853a121275806170e34c926d69e53a7fcbccb 1/1 26s 9m30s
NAME DATA AGE
configmap/1de9443b6324e629ddf31fed0a853a121275806170e34c926d69e53a7fcbccb 3 9m30s
Delete the job:
$ oc delete job <job_name> -n openshift-marketplace
This ensures pods that try to pull the inaccessible image are not recreated.
Delete the config map:
$ oc delete configmap <configmap_name> -n openshift-marketplace
Reinstall the Operator using OperatorHub in the web console.
Check that the Operator has been reinstalled successfully:
$ oc get sub,csv,installplan -n <namespace>
You must successfully and completely uninstall an Operator prior to attempting to reinstall the same Operator. Failure to fully uninstall the Operator properly can leave resources, such as a project or namespace, stuck in a "Terminating" state and cause "error resolving resource" messages. For example:
Project
resource description... message: 'Failed to delete all resource types, 1 remaining: Internal error occurred: error resolving resource' ...
These types of issues can prevent an Operator from being reinstalled successfully.
Forced deletion of a namespace is not likely to resolve "Terminating" state issues and can lead to unstable or unpredictable cluster behavior, so it is better to try to find related resources that might be preventing the namespace from being deleted. For more information, see the Red Hat Knowledgebase Solution #4165791, paying careful attention to the cautions and warnings. |
The following procedure shows how to troubleshoot when an Operator cannot be reinstalled because an existing custom resource definition (CRD) from a previous installation of the Operator is preventing a related namespace from deleting successfully.
Check if there are any namespaces related to the Operator that are stuck in "Terminating" state:
$ oc get namespaces
operator-ns-1 Terminating
Check if there are any CRDs related to the Operator that are still present after the failed uninstallation:
$ oc get crds
CRDs are global cluster definitions; the actual custom resource (CR) instances related to the CRDs could be in other namespaces or be global cluster instances. |
If there are any CRDs that you know were provided or managed by the Operator and that should have been deleted after uninstallation, delete the CRD:
$ oc delete crd <crd_name>
Check if there are any remaining CR instances related to the Operator that are still present after uninstallation, and if so, delete the CRs:
The type of CRs to search for can be difficult to determine after uninstallation and can require knowing what CRDs the Operator manages. For example, if you are troubleshooting an uninstallation of the etcd Operator, which provides the EtcdCluster
CRD, you can search for remaining EtcdCluster
CRs in a namespace:
$ oc get EtcdCluster -n <namespace_name>
Alternatively, you can search across all namespaces:
$ oc get EtcdCluster --all-namespaces
If there are any remaining CRs that should be removed, delete the instances:
$ oc delete <cr_name> <cr_instance_name> -n <namespace_name>
Check that the namespace deletion has successfully resolved:
$ oc get namespace <namespace_name>
If the namespace or other Operator resources are still not uninstalled cleanly, contact Red Hat Support. |
Reinstall the Operator using OperatorHub in the web console.
Check that the Operator has been reinstalled successfully:
$ oc get sub,csv,installplan -n <namespace>