OKD collects anonymized aggregated information about the health, usage, and size of clusters and reports it to Red Hat via two integrated components: Telemetry and the Insights Operator. This information allows Red Hat to improve OKD and to react to issues that impact customers more quickly. This also simplifies the subscription and entitlement process for Red Hat customers and enables the Red Hat OpenShift Cluster Manager service to provide an overview of your clusters and their health and subscription status.

A cluster that reports data to Red Hat via Telemetry and the Insights Operator is considered a connected cluster.

OKD may be installed without a pull secret received at cloud.redhat.com. In this case default imagestreams will not be imported and telemetry data will not be sent.

About Telemetry

Telemetry sends a carefully chosen subset of the cluster monitoring metrics to Red Hat. These metrics are sent continuously and describe:

  • The size of an OKD cluster

  • The health and status of OKD components

  • The health and status of any upgrade being performed

  • Limited usage information about OKD components and features

  • Summary info about alerts reported by the cluster monitoring component

This continuous stream of data is used by Red Hat to monitor the health of clusters in real time and to react as necessary to problems that impact our customers. It also allows Red Hat to roll out OKD upgrades to customers so as to minimize service impact and continuously improve the upgrade experience.

This debugging information is available to Red Hat Support and engineering teams with the same restrictions as accessing data reported via support cases. All connected cluster information is used by Red Hat to help make OKD better and more intuitive to use. None of the information is shared with third parties.

Information collected by Telemetry

Primary information collected by Telemetry includes:

  • The number of updates available per cluster

  • Channel and image repository used for an update

  • The number of errors that occurred during an update

  • Progress information of running updates

  • The number of machines per cluster

  • The number of CPU cores and size of RAM of the machines

  • The number of members in the etcd cluster and number of objects currently stored in the etcd cluster

  • The number of CPU cores and RAM used per machine type - infra or master

  • The number of CPU cores and RAM used per cluster

  • Use of OKD framework components per cluster

  • The version of the OKD cluster

  • Health, condition, and status for any OKD framework component that is installed on the cluster, for example Cluster Version Operator, Cluster Monitoring, Image Registry, and Elasticsearch for Logging

  • A unique random identifier that is generated during installation

  • The name of the platform that OKD is deployed on, such as Amazon Web Services

Telemetry does not collect identifying information such as user names, passwords, or the names or addresses of user resources.

About the Insights Operator

The Insights Operator periodically gathers configuration and component failure status and, by default, reports that data every two hours to Red Hat. This information enables Red Hat to assess configuration and deeper failure data than is reported through Telemetry.

Users of OKD can display the report of each cluster in Red Hat OpenShift Cluster Manager. If any issues have been identified, Insights provides further details and, if available, steps on how to solve a problem.

The Insights Operator does not collect identifying information, such as user names, passwords, or certificates. However, to provide specific remediation steps, the Insights Operator does not anonymize certain information internal to the cluster, such as IP addresses and host names of nodes.

Red Hat uses all connected cluster information to:

  • Proactively identify potential cluster issues and provide a solution and preventive actions in Red Hat OpenShift Cluster Manager

  • Improve OKD

  • Make OKD more intuitive

The information the Insights Operator sends is available only to Red Hat Support and engineering teams with the same restrictions as accessing data reported in support cases. Red Hat does not share this information with third parties.

Information collected by the Insights Operator

The Insights Operator collects:

  • General information about your cluster and its components to identify issues that are specific to your OKD version and environment

  • Configuration files, such as the image registry configuration, of your cluster to determine incorrect settings and issues that are specific to parameters you set

  • Error that occurred in the cluster components

  • Progress and health information of running updates, and the status of any component upgrades

  • Details of the platform that OKD is deployed on, such as Amazon Web Services, and the region that the cluster is located in

  • Information about infrastructure pods