OKD collects anonymized aggregated information about the health, usage, and size of clusters and reports it to Red Hat via two integrated components: Telemetry and the Insights Operator. This information allows Red Hat to improve OKD and to react to issues that impact customers more quickly. This also simplifies the subscription and entitlement process for Red Hat customers and enables the Red Hat OpenShift Cluster Manager service to provide an overview of your clusters and their health and subscription status.
A cluster that reports data to Red Hat via Telemetry and the Insights Operator is considered a connected cluster.
OKD may be installed without a pull secret received at cloud.redhat.com. In this case default imagestreams will not be imported and telemetry data will not be sent.
Telemetry sends a carefully chosen subset of the cluster monitoring metrics to Red Hat. These metrics are sent continuously and describe:
The size of an OKD cluster
The health and status of OKD components
The health and status of any upgrade being performed
Limited usage information about OKD components and features
Summary info about alerts reported by the cluster monitoring component
This continuous stream of data is used by Red Hat to monitor the health of clusters in real time and to react as necessary to problems that impact our customers. It also allows Red Hat to roll out OKD upgrades to customers so as to minimize service impact and continuously improve the upgrade experience.
This debugging information is available to Red Hat Support and engineering teams with the same restrictions as accessing data reported via support cases. All connected cluster information is used by Red Hat to help make OKD better and more intuitive to use. None of the information is shared with third parties.
Primary information collected by Telemetry includes:
The number of updates available per cluster
Channel and image repository used for an update
The number of errors that occurred during an update
Progress information of running updates
The number of machines per cluster
The number of CPU cores and size of RAM of the machines
The number of members in the etcd cluster and number of objects currently stored in the etcd cluster
The number of CPU cores and RAM used per machine type - infra or master
The number of CPU cores and RAM used per cluster
Use of OKD framework components per cluster
The version of the OKD cluster
Health, condition, and status for any OKD framework component that is installed on the cluster, for example Cluster Version Operator, Cluster Monitoring, Image Registry, and Elasticsearch for Logging
A unique random identifier that is generated during installation
The name of the platform that OKD is deployed on, such as Amazon Web Services
Telemetry does not collect identifying information such as user names, passwords, or the names or addresses of user resources.
The Insights Operator periodically gathers configuration and component failure status and, by default, reports that data every two hours to Red Hat. This information enables Red Hat to assess configuration and deeper failure data than is reported through Telemetry.
Users of OKD can display the report of each cluster in Red Hat OpenShift Cluster Manager. If any issues have been identified, Insights provides further details and, if available, steps on how to solve a problem.
The Insights Operator does not collect identifying information, such as user names, passwords, or certificates. However, to provide specific remediation steps, the Insights Operator does not anonymize certain information internal to the cluster, such as IP addresses and host names of nodes.
Red Hat uses all connected cluster information to:
Proactively identify potential cluster issues and provide a solution and preventive actions in Red Hat OpenShift Cluster Manager
Make OKD more intuitive
The information the Insights Operator sends is available only to Red Hat Support and engineering teams with the same restrictions as accessing data reported in support cases. Red Hat does not share this information with third parties.
The Insights Operator collects:
General information about your cluster and its components to identify issues that are specific to your OKD version and environment
Configuration files, such as the image registry configuration, of your cluster to determine incorrect settings and issues that are specific to parameters you set
Error that occurred in the cluster components
Progress and health information of running updates, and the status of any component upgrades
Details of the platform that OKD is deployed on, such as Amazon Web Services, and the region that the cluster is located in
Information about infrastructure pods